The moment we arrived we felt welcomed by the staff - friendly and patient, they answered all of our questions while checking us in. Our room had everything we needed and was always a pleasant place to return to after a long day of exploring the island. The bar and huge terrace were a great place to spend a few evenings, the pool was very popular among all the guests, but we always found space for ourselves. And the gym, though small, was great. Everything was clean and well looked after. The location is great if you want to spend time at the hotel, go swimming in the ocean (there are options for that nearby), and like to walk. It is about 30-40 minutes walk from the city center, but the hotel offers a complimentary bus once a day to the city and back as well (ask reception for the times). Tour companies come and pick you up from the front door as well. The breakfast was nice in that there was a lot to choose from, but after a week of pretty much the same choices it began feeling a bit samey. The food quality was still good though.

Beautiful hotel and pool and extremely clean. Good comfortable beds and well maintained. Staff very helpful and breakfast is five star. Tea supplied on arrival but no coffee, bring your own for the room. Will return.

Clean and spacious rooms, good food and excellent attention to customer service.

Very friendly greeting when we arrived at the hotel. Our room overlooking the sea was comfortable and spacious and kept spotlessly clean, as was everywhere in the hotel. Loved the tea making facility! The buffet breakfast was excellent, rivalling any we have had on cruise ships. This was our first holiday in Madeira, it won't be our last and we will definitely return to the Baia Azul.